ISO 37120:2014 defines and establishes methodologies for a set of indicators to steer and measure the performance of city services and quality of life. It follows the principles set out and can be used in conjunction with ISO 37101, Sustainable development in communities, Management systems, General principles and requirements, when published, and other strategic frameworks.

The indicators included in ISO 37120:2014 will help cities

–assess their performance

–measure progress overtime

–ultimate goal of improving quality of life and sustainability

The standard’s uniform approach will enable cities to seamlessly compare where they stand in relation to other cities. This information can in turn be used to identify best practice and learn from one another

ISO 37120:2014 is applicable to any city, municipality or local government that undertakes to measure its performance in a comparable and verifiable manner, irrespective of size and location.

Benefits of using the standard

More effective governance and delivery of services

International benchmarks and targets

Local benchmarking and planning

Informed decision making for policy makers and city managers Learning across cities

Leverage for funding and recognition in international entities

Leverage for funding by cities with senior levels of government

Framework for sustainability planning

Transparency and open data for investment attractiveness

Comparable data for city decision making, insight and global benchmarking